Refund Policy
Money-Back Guarantee
7-day risk-free trial with full refund eligibility
7-Day Money-Back Guarantee
At Zavira Host , we offer a 7-day money-back guarantee for all new shared hosting accounts. If you're not completely satisfied with our services within the first 7 days of purchase, you're eligible for a full refund.
Refund Process Timeline
Day 1-7: Request Window
Submit refund request within 7 days of purchase
Day 1-2: Review Period
Our team reviews your request (24-48 hours)
Day 3-10: Processing
Refund processed to original payment method
Day 10-14: Funds Received
Funds appear in your account (bank processing time varies)
Refund Eligibility
Eligible Services
- First-time shared hosting accounts
- New VPS hosting plans
- Annual billing cycles (pro-rated)
Non-Eligible
- Domain registrations & renewals
- SSL certificates
- Dedicated servers
- Service renewals
Quick Eligibility Check
Processing & Fees
| Service Type | Refund Amount | Processing Time | Notes |
|---|---|---|---|
|
Shared Hosting
|
100% | 5-7 days | First-time customers only |
|
VPS Hosting
|
100% | 7-10 days | Pro-rated after 7 days |
|
Domains
|
0% | N/A | Non-refundable by registry |
|
SSL Certificates
|
0% | N/A | Activated immediately |
Important Note
Setup fees (if any) are non-refundable. Refunds are processed to the original payment method only. Bank processing times may vary based on your financial institution.
How to Request a Refund
Step 1: Submit Ticket
Create a support ticket in your client area with "Refund Request" as subject
Step 2: Provide Details
Include your order number and reason for refund request
Step 3: Approval & Processing
Wait for approval notification and processing to complete
Required Information:
Frequently Asked Questions
Refund requests submitted after the 7-day period are not eligible for our money-back guarantee. However, you may contact our billing department for special considerations on a case-by-case basis.
Domain registrations are non-refundable. If you request a refund for hosting services, your domain will remain registered under your account unless you specifically request cancellation. Domain renewal fees will apply at the end of the registration period.
Once approved, refunds are processed within 5-7 business days. The time it takes for the funds to appear in your account depends on your bank or payment provider. Credit card refunds typically appear within 3-10 business days after processing.
Yes, in some cases we can transfer your remaining service balance to a different hosting plan or extend your current service. Contact our support team to discuss transfer options before requesting a refund.
Refund Calculator
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Policy Information
This policy is subject to change. Major changes will be notified via email 30 days in advance.